At VComfort, we are committed to ensuring your satisfaction with every purchase. If you’re not completely happy with your order, we’ve made the returns process as straightforward as possible. Below, you will find all the information you need to initiate a return and the steps involved.

​

Eligibility for Returns

​

Items must be returned within 28 days of delivery and must remain in their original condition, including all accessories and packaging.

 

Please note that returns of massage chairs with pet hair or dirt are not accepted for hygiene reasons.

​

Return Charges: 

​

As per the company policy the following are the return collection charges

​

Massage Chairs - £ 75 

Body Massager  - £ 0

Accessories        - £ 0​

​

Steps to Request a Return
​
Complete and submit the Return Request Form below. 

​

Our team will review your request and contact you within 2 business days to provide further instructions.

 

Once approved, you will receive a return authorization and a collection date. 

​

Refund Process
 
Once a refund has been approved by us we will refund your payment to your original payment method (i.e. card, etc) within 14 days. Please be aware that the refund can then take up to 5 days to appear in your bank depending on who you bank with.​​