Privacy Policy

VComfort is committed to protecting the privacy of our customers and will not disclose any information except where it is vital to provide the services which we offer, including the process of arranging an item being sent to you. Your peace of mind is very important to vcomfort.co.uk and we will do all we can to maintain your privacy.

1. The Information We Collect

First Name
Last Name
Your Address
Email address
Telephone Number
Details of the method by which you wish to pay for the goods

Registering with vcomfort allows you to purchase our products and access the services being offered. The Information that we collect are: - We collect personal information to allow us to process and fulfill your orders.

Email addresses or telephone numbers collected allow us to contact you urgently if there is a problem with an order. Your information may also be provided to our third party service providers to complete the fulfillment of your order.

2. Communication

By registering with or becoming a customer of vcomfort and by providing us with your email address, phone number and postal address you consent to receive communication in relation to our products, services and special offers that you may be interested in. This will usually be in the format of a newsletter. The information provided may also be used to communicate offers and products of third parties which you may be interested in. vcomfort can opt out of receiving marketing material sent by us or/and by third parties. To do this you can visit your account page by logging in and making the necessary changes. Newsletter subscribers can opt out by notifying us through email or by post.

3. Cookies

Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information; they only enable us to store items in your Shopping Basket between visits. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your Shopping Basket and purchasing them.

4. Stored Information & Security

vcomfort takes the security of your personal details extremely seriously. Security policies are designed to protect the personal details under our control. The Information that we have collected from you is maintained in a secure web server, which we believe to be a well protected and secure environment.

vcomfort does not keep or store customers’ financial information.

5. Text Message Communications

When you provide your phone number, VComfort T/A Mahad Trading Ltd may use it to send updates, order confirmations, delivery notifications, or promotional messages. These communications comply with our Privacy Policy. You can opt out of promotional messages at any time by following the instructions provided in the message or contacting us directly. We do not share your phone number with third parties for marketing purposes without your consent.

6. User Access

Username and passwords are provided to you as a customer of vcomfort. This allows you private access to information that we are holding, like the account information. You are able to access your online account anytime, anywhere. If you wish to update, amend or delete any details, the online account gives you this access. Under the Data Protection Act 1998, you are also entitled to view any information we hold on you by paying a small fee. If any information on you is incorrect, please inform us immediately and we will make the necessary changes and contact you with confirmation of the changes.

7. Third Parties

We will not pass or sell your information to our third party companies without your prior consent. Links to any third parties are provided to help and improve the service that we provide, however we have no control over the content of these websites and are not responsible for any material which may offend you. We will do our best to ensure that only relevant and quality links are provided.

8. Consent

By becoming a customer of vcomfort online you consent to the collection and use by Kiddies Kingdom online in the methods previously outlined.

9. YOUR RIGHTS UNDER THE DATA PROTECTION ACT 1998

You have a right to access the personal data that we hold on you. If you would like to see a copy please send a written request to Data Protection Management , Mahad Trading Ltd, 198-202 SafeStorage , Waterloo road , Yardley, Birmingham, B25 8LD marking the envelope "Security and Privacy Enquiries". If you think the information we hold on you is incorrect please contact Data Protection Management quoting "Security and Privacy Enquiries".

10. Legal Entity

Mahad Trading Ltd, Safe Store, 198 - 202 Waterloo Road, Bimringham B25 8LD
Registered in UK. Company No. 12808627

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