Delivery ( Body Massagers & Accessories )
Your order will be delivered to your door within 3-5 days of ordering. You'll get a email with the tracking details. All our orders are dispatched on the basis of next day delivery. For orders placed before 1pm they will be delivered within Three working days, and for orders placed after 1pm or over the weekend they will be delivered up to Five working days later.
VComfort Packaging promise
We make sure the goods are delivered in their best possible state.
Gift Packaging
We can gift wrap as per customer needs. The cost of the gift wrap services is £ 50. Customers are advised to contact us prior to their orders in relation to their gift wrap requirements.
Packaging damages
More likely the customers will be ordering this for special occasions / Gifts etc so we advise customers to recheck the box contents to make sure nothing is missing . In case of any issue let us know and we ,ll sort that out ASAP. Packaging damage claims should be made within 48 hours after delivery .So far we have 100% customer and product satisfaction rate and we aim to continue with this.
Returns:
At VComfort, we are committed to ensuring your satisfaction with every purchase. If you’re not completely happy with your order, we’ve made the returns process as straightforward as possible. Below, you will find all the information you need to initiate a return and the steps involved.
Eligibility for Returns
Items must be returned within 28 days of delivery and must remain in their original condition, including all accessories and packaging.
Please note that returns of massage chairs with pet hair or dirt are not accepted for hygiene reasons
Return Charges:
As per the company policy the following are the return delivery & collection charges
Massage Chairs - £ 150
Body Massager - £ 0
Accessories - £ 0
Steps to Request a ReturnComplete and submit the Return Request Form by clicking the link.
Our team will review your request and contact you within 2 business days to provide further instructions.
Once approved, you will receive a return authorization and a collection date.
Refund Process Once a refund has been approved by us we will refund your payment to your original payment method (i.e. card, etc). Please be aware that the refund can then take up to 5 days to appear in your bank depending on who you bank with.
